E-services literature review

HUONG HA AND KEN COGHILL ASIA-P ACIFIC SOCIAL SCIENCE REVIEW 105 E-Government in Singapore The Vision of E-Government E-Government is defined as.This may be due to advanced treat of possible improper behavior such as security lapses where personal information can be stolen.Sheshunoff (2000) admit that the bank introduced internet banking with an attempt to reach new customers and to make exist difficult.

Phone banking, credit and electronic purse card to pay at retail outlets, use of Automated Teller Machine (ATM) are among the various multitude channel used by bank.The bank makes use of the internet as means to increase business status for innovation (Yakhlef, 2001).The first one, procedural cost, consists of the difficulties of accessing information which may discourage consumer from changing brand because it requires time and effort.Information technology is a powerful tool for accelerating economic development.The Central Bank of Mauritius has given permission to the local bank to introduce internet banking on the 2nd April 2001.

Course Detail - Student e-Services

As internet banking transaction are conducted remotely bank may find it more difficult in detecting and preventing unwanted activity.

Questionnaires will be developed basing more on the factors that will have been discovered on the literature review.It is said that once a consumer moved to electronic banking the risk that the consumer changed it financial institution reduced literally.Customers can access their bank and account via SMS and as well as by normal phone using services of interactive voice responses (IVR).Developing countries have focused on the development of ICT during the last two decades and as a result, it has been recognized that ICT is critical to economy and is as a catalyst of economic development.According to Stonemad (2001) the greatest concentration of computer owners who have banked online in the USA are between 18-34 years old.E-Government: Challenges and Opportunities in Botswana. together with a review of other relevant literature.In terms of literature on successes of e-.Usually the bank makes use of bank-owned-infrastructure to deliver ATM and Phone banking but internet banking now requires that consumer make use of non-proprietary infrastructure and access with lower penetration level than phone lines.Once your topic is set, you need to collect, compare, and contrast the current academic opinions of many different writers and theorists.

This literature review contrasts the research that has been published in the area of. m-Learning e-government, e-services, evaluation criteria.TRB Electronic Circular E-C194: Literature Searches and Literature Reviews for Transportation Research Projects addresses the necessary steps for producing a high.However a more comprehensive definition is given by United Nation Conference on Trade and Development (UNCTAD) which state that Internet banking refers to the deployment over the internet of retail and wholesale banking service.Social pressure can come from any social group such as parent or friend.TAM suggest that when user encounter new information system (IS) the two main factors influences how and when they will used the system.An existing literature review on e-services of government portals reveals that most studies are conceptual.International Journal of Service Industry Management (13:5), 412-431.Due to both spyware and security holes in operating systems, there is concern that the transactions that consumers undertake have privacy limitations.But these days almost every bank is providing electronic banking.

Previously it was only guessing password but new threat such as Trojan, botnet and man in the middle are new ways people used to steal personal information.The first challenge and primary obstacle to the e-service platform will be penetration of the internet.The banking industry has faced rapid changes both internationally and in Mauritius during the past ten years.In South Africa, there continues to be high expectations of government in respect to improved delivery of service and of closer consultation with citizens.On searching literature review we found different factor that encourages consumer to use and accept internet banking channel.A study done by Forrester research show that 61% of the respondent claimed that if the bank provides the service that they want they would prefer to utilize the bank service (Dixon,1999).Excellent service and excellent researchers I am speechless all I can say thank you.Explain the current thinking on the topic being discussed while offering alternative viewpoints or opposing theories.

Client can access his or her bank account via the Internet through a Pc or cellular phone and web-browser.Presenting an organised literature review will ensure that the reader can easily follow the discussion.After deregulation in 1983 many financial institutions faced with high competitive pressure have rethought of their IT strategies.Wang et al (2001) found that age affect the use of internet banking.Some consumers are skeptic to use internet banking because of problem they notice in the industry.The first online banking service was introduced in October 1994 by Stanford Federal Credit Union a financial institution.Internet banking is a paperless transaction which makes financing communication quicker it results in a save of time since everything is done electronically.In 2006 Michigan Surveys of Consumers reported that half of the respondents mainly 52% agree that internet banking was not safe enough to protect their personal financial information and 60% agree that internet banking increase the possibilities for a person to become a victim of theft identity.Help About Wikipedia Community portal Recent changes Contact page.

ML Literature Connections: Teaching Guide: - McDougal Littell

MLS, National Library of Medicine, Office of Health Services Research.The client has only to installs the software on his or her personal computer and access to his or her account with that particular software.Different forms of banking in electronic banking (Daniel 1999).

Griffiths argues the dramatic growth in the utilization of the internet occurred due to the expansion of the World Wide Web.


Customers of bank and billing companies can make use of the phone or the internet to easily remit payment as well as accessing to their billing information.

Rwanda has undergone a rapid turnaround from one of the most technologically deficient countries only a decade ago to a country where legislative business is conducted online and wireless access to the Internet is available anywhere in the country.With the widespread use of the internet banking is no longer bound to time and geographic factors.

International Conference on Theory and Practice of Electronic Governance ( ICEGOV).It handle banking need for large and small businesses including lending money for real and capital purchases, foreign exchange etc.

A General Approach of Authentication Scheme and its


The questionnaires will be distributed randomly to different groups in Saudi Arabia.Data will then be gathered using various methods which will assist in the analysis of the collected data (Phillips- Wren, G 2010).

Example of literature review for report | Non Custodial

UK banks keep on developing and introducing new internet banking service to satisfy their consumers.

To predict and explain user acceptance organization need to understand why people accept or reject information technology Davis et al (1989).On the other hand there are more young adults that are interested in new technologies such as internet to carry out activities.

Review of the Literatur e o n C h ild W elfare Train in g

The age group of 30-39 account for 64% of the user which is relatively high.

Literature Review Quality Management and Improvement Practices for Home and Community-Based Care January 10, 2002 Maureen Booth Julie Fralich.

Family Engagement: An Integrated Review of the Literature

Li et al (1999) argued that understanding of the internet channel, convenience, perceived accessibility, familiarity and utility are key factors that influenced the adoption of electronic banking by consumer.Data will be collected and participants chosen at a random selection.Framing Questions for a Review, Identifying Relevant Literature, Assessing the Quality of the Included Studies,.

Literature review on customer perception pdf - Stonewall

The quality of its website also demonstrates how advanced a regulatory agency is.While the latter is worthwhile, efficiency must still remain a key priority for eGovernment given the budget constraints compounded in the future by the costs of an ageing population.